What is your background and experience?
Why should we hire you?
What if we need assistance in areas of safety and special security that you do not deal in?
When do you start charging a fee for your service?
How do your rates compare with other organizations like yours?
Will we be required to pay you a retainer/deposit?
Will you provide us with a written description and cost estimate of the investigations/program(s) we wish to contract you for?
When are invoices rendered and when are they due? Do you accept credit cards? Do you accept referrals?
What is your background and experience?
Peacemaker Investigative Services Group and Training & Consulting Group’s President and Director is Benjamin McDonald who served in law enforcement and security for 24 years holding many positions within the police and security agency such as Investigator, Patrol Supervisor, Watch Commander, Prosecutor, Director of Training, Academy Drill Instructor, Physical Skills and Firearms Instructor, and State/Federal Law Enforcement leader in Training. He also served several years in the Department of Justice as an Academy Director for the Office of Police Corps and Law Enforcement Education. Peacemaker Staff experience also runs the gamut of investigators and their specialties as well as instructors for the programs.
Why should we hire you?
Can you provide us with references? Choosing an organization such as ours is a very personal decision. There is an old saying “Only hire professionals that you would trust with the keys to your house.” We want you to retain us because you have confidence in our experience, our reputation, and the quality and desire we have to complete your goals. Our level of knowledge, experience and expertise includes over 200 years of experience in investigations and training. We will gladly also provide you with references.
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What if we need assistance in areas of safety and special security that
you do not deal in?
If you have needs and concerns that we cannot address, we will be happy to refer you to an organization that may assist you, but believe we have the program or investigators that will complete your goals in a timely and cost-efficient manner.
When do you start charging a fee for your service?
Our services are engaged when you formally ask us in writing or verbally to perform an investigation or program with you. Anything we discuss at any time will remain confidential. We retain the right to set a flat rate or hourly fee and with many investigations, require a retainer. Normally once you formally decide on our services, a contract is signed and the fee structures are followed per the contract. We will work with you diligently to achieve your goals.
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How do your rates compare with other organizations like yours?
Our rates are either flat rates for investigations or determined on the type of training program you require. While our rates are neither the lowest nor the highest for Investigative and Training agencies, they are comparable to other organizations that provides a similar level of quality, thoroughness and responsiveness to your needs.
Will we be required to pay you a retainer/deposit?
What expenses will we be responsible for? Due to the vast array of differences in training programs that are offered, fees, deposits and expenses are on a program by program basis. Investigations are usually a set hourly rate per contract and require a retainer in advance. Costs for training programs will depend upon the type of program, staff involved and equipment and logistical needs required for the program in question. We normally invoice you for out-of pocket expenses for work we perform for you, if applicable, such as long distance calls, photocopies, Federal Express or other similar costs that are necessary to complete your requirements. We do not charge for routine postage and local telephone or facsimile charges.
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Will you provide us with a written description and cost estimate of the investigations/program(s) we wish to contract you for?
Once we understand your needs and requirements, a written package of costs, fees, description, staff instructor information and schedules will be delivered to you. A contract is completed for all investigations.
When are invoices rendered and when are they due? Do you accept credit cards? Do you accept referrals?
Will we be penalized if we cannot pay on time? Investigations require a retainer in advance that will be kept up to date as the investigation proceeds. Our clients are constantly kept apprised of the investigations and status of their retainers. On training programs, we render invoices monthly unless the program is completed short of that time- they are then rendered at the end of the program. We accept cash, personal and corporate checks and purchase invoices. Balances outstanding for more than thirty days will be subject to interest at one and one-half (1 1/2%) percent per month. We will discuss payment plans only in special circumstances.
These questions and answers are designed for you to understand how we conduct business. Our goal at Peacemaker is to build a long lasting, trusting, mutually beneficial and open relationship with you, your agency/corporation or family. We welcome the opportunity to work with you and for you. Thank you!
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